Service Foreman- Random Lake

Department: Service
Location: Random Lake

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Purpose:
Lead, instruct and assist employees in performing assigned repair work, supervise work in process, and perform any phase of the work required.

Accountabilities:
• Complete ‘walk-around’ at shift change to determine current status of jobs in shop
• Perform a minimum of 50-60% of shift time at ‘chargeable duties’ – work billable hours
• Assign maintenance work and track progress
• Oversee lower level techs; coaching, mentoring, etc.
• Answer incoming calls
• Provide point-of-contact for walk-in customers
• Open/Edit repair orders (ROs) as needed
• Contact customer with updates, request purchase orders, notify when complete, etc.
• Customer satisfaction

Skills, Knowledge and/or Experience Required:
• Journeyman experience
• Knowledge of customer maintenance needs
• People skills – Customer and Employee relations
• Ability to lead effectively
• Customer focused
• Organizational abilities
• Basic skill level with ADP system
• Administrative skills

Educational Requirements:
High school diploma or equivalent

Special /Unique Requirements:
• CDL

LAKESIDE IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

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