Parts Counter Sales Representative

Department: Parts
Location: Milwaukee, Racine and Sheboygan


What We Offer 

  • Competitive starting salary 
  • Comprehensive benefits plan 
  • Great Work Environment
  • Generous PTO package including holidays 

What A Successful Parts Counter Sales Representative Resembles 

  • Respond to customer parts or information requests quickly 
  • Communicate with customer when a delay in response will occur and offer alternatives 
  • Determining availability and price information and document as necessary
  • Providing parts to customer from stock, procuring locally or creating a parts order as directed 
  • Monitor the status of customer orders, advising in case of problems and notifying upon arrival
  • Build relationships and provide quality customer service with a sense of urgency 
  • Determine the availability and lead times of parts 
  • Timely response in fielding a high volume of calls and in-person customers. 

Ideal Candidate 

  • Must be at least 18 years old
  • Parts experience, particularly in a truck or automotive dealership or aftermarket environment
  • Trade school education in Parts Operations or Transportation Technology
  • An ability to recognize opportunities for process and operational improvement
  • Basic PC (Personal Computer) access skills and basic understanding of PC systems
  • The knowledge and ability to apply basic mathematics
  • The ability to communicate via written messages, including neat, legible handwriting
  • Multi-tasking ability, especially in dealing with interruptions and quick acknowledgements
  • Remaining aware of surrounding people and elements while concentrating on a task
  • Participation in educational classes as directed by the Parts Manager or Supervisor
  • Ability to lift, carry, and move up to 50 pounds
  • The ability to stand during the majority of an 8-hour shift
  • The ability to work beyond the scheduled 8-hour shift, as needed and directed by Manager

Note: Other duties as assigned as this is not an exhaustive list of responsibilities and expectations 


  • Navistar Capital
  • International Trucks
  • IdeaLease Truck Leasing and Rental Wisconsin, Midwest, Illinois
  • Navistar Parts