Parts Counterperson - Milwaukee and Racine

Department: Parts
Location: Milwaukee and Racine


LAKESIDE INTERNATIONAL Trucks is looking for a Parts Counterperson who has knowledge of the heavy-duty truck or automotive industry and can provide great customer service with a sense of urgency. This position is responsible for selling parts in a fast-paced, team-oriented environment.

 About Us

Locally owned and founded by Bill Reilley, Sr. in 1984, Lakeside Trucking has grown to over $100 million in annual sales and employs over 200 technical experts and industry professionals in the states of Wisconsin and Illinois. For over 30 years, Lakeside has been committed to offering customers quality products, superior service and responsiveness unequaled by any truck dealership in the region.

 What We Offer

  • Competitive starting salary
  • Comprehensive benefits plan
  • Generous PTO package including holidays

What A Successful Parts Counterperson Resembles

  • Respond to customer parts or information requests quickly
  • Communicate with customer when a delay in response will occur and offer alternatives
  • Determining availability and price information and document as necessary
  • Providing parts to customer from stock, procuring locally or creating a parts order as directed
  • Monitor the status of customer orders, advising in case of problems and notifying upon arrival
  • Build relationships and provide quality customer service with a sense of urgency
  • Determine the availability and lead times of parts
  • Timely response in fielding a high volume of calls and in-person customers.

Ideal Candidate

  • Must be at least 18 years old
  • Parts experience, particularly in a truck or automotive dealership or aftermarket environment
  • Trade school education in Parts Operations or Transportation Technology
  • An ability to recognize opportunities for process and operational improvement
  • Basic PC (Personal Computer) access skills and basic understanding of PC systems
  • The knowledge and ability to apply basic mathematics
  • The ability to communicate via written messages, including neat, legible handwriting
  • Multi-tasking ability, especially in dealing with interruptions and quick acknowledgements
  • Remaining aware of surrounding people and elements while concentrating on a task
  • Participation in educational classes as directed by the Parts Manager or Supervisor
  • Ability to lift, carry, and move up to 50 pounds
  • The ability to stand during the majority of an 8-hour shift
  • The ability to work beyond the scheduled 8-hour shift, as needed and directed by Manager
    Note: Other Duties as Assigned as this is not an exhaustive list of responsibilities and expectations


  • Navistar Capital
  • International Trucks
  • IdeaLease Truck Leasing and Rental Wisconsin, Midwest, Illinois
  • Navistar Parts