Parts Counterperson

Department: Parts

Location: Milwaukee, Sheboygan, Madison, and Rockford


Responsible for dealership customer parts needs by responding to information inquiries, supplying parts from dealership inventory, and/or procuring parts that are not in stock, per dealership guidelines.


  • Respond to customer parts or information requests quickly
  • Communicate with customer when a delay in response will occur and offer alternatives
  • Determining availability and price information and document as necessary
  • Providing parts to customer from stock, procuring locally or creating a parts order as directed
  • Monitor the status of customer orders, advising in case of problems and notifying upon arrival
  • Build relationships and provide quality customer service with a sense of urgency
  • Determine the availability and lead times of parts
  • Timely response in fielding a high volume of calls and in-person customers

Skills, Knowledge and Experience Required:

  • Parts experience, particularly in a truck or automotive dealership or aftermarket environment and Trade school education in Parts Operations or Transportation Technology are preferred
  • Basic PC (Personal Computer) access skills and basic understanding of PC systems
  • Participation in educational classes as directed by the Parts Manager or Supervisor
  • Ability to lift, carry, and move up to 50 pounds
  • The ability to stand during the majority of an 8-hour shift

Educational Requirements:

  • High school graduate or equivalent



  • Navistar
  • Navistar Capital
  • International Trucks
  • IdeaLease Truck Leasing and Rental Wisconsin, Midwest, Illinois
  • Navistar Parts