Service Advisor-Reconditioning Lead

Department: Used Truck
Location:Milwaukee

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Position Description: Schedule, assign and track maintenance work in retail shops with a focus on efficiency. Manage internal communication with employees of our service and sales departments as well as outside vendors.

Responsibilities:

  • Complete used trucks inspections on incoming trucks
  • Schedule maintenance work and advise customer of completion time
  • Receive, review, and advise on service and body shop estimates.
  • Keep sales team updated on reconditioning progress
  • Assist in overall warranty process, ensure proper procedures are followed
  • Advise Used Truck Manager on process improvement
  • Any other assigned duties delegated by Manager
  • Manage data internally using various software programs including Microsoft Office & CDK

Skills, Knowledge and Experience

  • Knowledge of overall truck dealership operations
  • Organizational and people skills
  • Working knowledge of ADP/CDK a bonus  
  • People skills – customer relations, employee relations - customer focus is vital

A high school diploma or equivalent, minimum of 3 years truck or auto technician experience 

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

  •  
    Navistar
  • Navistar Capital
  • International Trucks
  • IdeaLease Truck Leasing and Rental Wisconsin, Midwest, Illinois
  • Navistar Parts