Service Supervisor - Racine & Madison

Department: Service
Location: Racine & Madison



Perform Service Department billing function and work closely with Service Department Personnel and Customers as a support person.

  • Maintain positive customer relations
  • Calling for authorizations of needed work
  • Assist with customer invoicing
  • Meet and exceed Sales and Profitability Objectives based on the Business Plan
  • Marketing of Service department; recommend additional work based on inspection sheets
  • Maintain over-aged Warranty to $0 over 60 Days
  • Open repairs orders for customers by phone or at the service counter
  • Assist in obtaining 90% or greater direct time on paying jobs
  • Write accurate estimates for needed repair work and communicate effectively to the customer
  • Ensure detail accuracy for all repair orders
  • Achieve overall tech efficiency average of 96% or greater by flat rating all jobs prior to starting on the repairs and monitoring progress of repairs
  • Monitor lube account
  • Other duties as assigned by the Manager
Skills, Knowledge and/ or Experience Required
  • CDL License preferred; must be able to obtain within 90 days
  • Customer focused
  • Previous exposure to vehicle or machine repair terminology helpful
Educational Requirements
  • High School graduate or equivalent
  • Good math skills
  • Good verbal and written communication skills
  • Computer and keyboarding skills



  • Navistar Capital
  • International Trucks
  • IdeaLease Truck Leasing and Rental Wisconsin, Midwest, Illinois
  • Navistar Parts