Technical Trainer

Department: Service
Location: Milwaukee

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Accountabilities:

  • Continuously evaluate the skill level of retail and fleet technicians, develop training and schedules, and measure progress to accelerate the learning of all technicians
  • Assist Service Managers in conducting assessment of technician training needs to meet organizational and customer needs
  • Monitor technician efficiencies, comebacks and other metrics to recommend training opportunities 
  • Coordinate the development of customized and third-party training programs 
  • Facilitate classroom and hands-on training at various dealership locations; training may include one-on-one, small and/or large group settings
  • Develop a training curriculum incorporating OEM and other vendor training products and training tools as needed
  • Work with Service Managers to ensure technicians obtain and maintain necessary OEM and ASE certifications
  • Ensure CDL, forklift and other required license and certifications are maintained
  • Administer training reports to monitor training effectiveness
  • Maintain employee training and certification records
  • Work with Service Managers to ensure apprentice technicians complete program modules as scheduled and demonstrate ability to competently apply training to repairs
  • Ensure the apprentice program content remains current and meets the needs of the business and aligns with OEM and ASE recommendations and/or requirements
  • Assist technicians with complex technical issues; occasional visits to customers may be needed to provide technical and troubleshooting support
  • Collaborate with area technical schools, high schools and other industry groups to help communicate industry needs and guide the development of curriculum to meet the needs of the transportation industry
  • Support Service Managers with the technician hiring process; assist with evaluating skill level and training needs once on-boarded 

Skills, Knowledge and/or Experience Required:

  • Requires mechanical knowledge of diesel & gasoline powered vehicles
  • Proven ability to develop training content and deliver classroom or hands-on technical training
  • Strong communication and presentation skills; comfortable speaking in front of small and large groups
  • Experience with shifting priorities and meeting deadlines
  • Highly organized and detail oriented
  • Experience with Microsoft Office Suite and relevant training software  

Educational Requirements:

  • ASE Master Technician certifications
  • Minimum 2-year degree in diesel technology from an accredited technical school or industry recognized program
  • Minimum 8-years of technical training experience
  • Minimum 5-years management or supervisory experience
  • Continuing Education: Trainer must remain educated on the latest commercial truck products and truck technology

Physical Requirements:

  • Must be able to lift 75 lbs and carry a distance of 5 feet

 

LAKESIDE IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

  •  
    Navistar
  • Navistar Capital
  • International Trucks
  • IdeaLease Truck Leasing and Rental Wisconsin, Midwest, Illinois
  • Navistar Parts