Parts Manager – Dual Locations

Overview

Our Parts Manager is responsible for directing and managing all Parts Department activities to meet sales, market share, profitability, asset management and customer satisfaction goals, while contributing to the overall growth of the Sheboygan and West Bend dealerships.

Responsibilities:

Contribute to the preparation of annual business plan including marketing and financial plans.
Achieve Parts Department objectives per annual business plan including sales, market share, profitability
Personnel related activities and reports including hiring, discipline, compensation, training / development, job performance and evaluations.
Monthly sales meetings with staff to review performance, opportunities, challenges, and programs.
Review and respond to issues identified in ADP management reports including MGR report, Report No Bin, Report No Cost, Report No Movement, job stack, and others.
Implement training plan for counter staff via vendor resources
Core Management – tracking of shipments, credits, monitoring cores owed, core swapping, and employee training.
Achieve parts inventory turn objectives. Maintain proper inventory mix and levels of parts inventory while minimizing investment in over-age stock. Dealer Inventory Alliance (DIA), surplus returns (DIA, OIE, SIE, cores, etc.), implementation of cycle counting, and consignment inventory management.
Maintain parts inventory in proper source codes.
Manage customer returns per policy.
Full implementation of electronic purchase order system and special order parts (SOR).
Provide outstanding and professional customer service. Answer all incoming phone calls within three rings, assist customer, request to put on hold or take message, return calls within ten minutes, acknowledge walk in customers/technician immediately upon arrival at parts counter.
Effective visual display with current featured and/or seasonal items and all items priced.
Management of effective delivery system within established territory.
Management of employee scheduling and overtime.
Ensure inbound and outbound freight recovery from customers per Lakeside policy.
Consistent, timely review and distribution of vendor communications (i.e. G-Letters) to appropriate staff.
Maintain current literature / reference library for counter staff, including All-Makes.
Verify incentive compensation plan performance quarterly.
Personal presence in marketplace to develop new customer prospects, grow existing ones
Manage key vendor and customer relationships.
Maximize utilization of supplier programs and resources.
Timely resolution of customer complaints. Address pricing, product or customer service issues with customers.

Qualifications:

Demonstrated ability to commitment to established goals and strive to deliver the best possible results.
Ability to analyze information and make a rational decision yielding favorable results.
The ability to mentor and coach others, enhancing their skills and knowledge to support the achieve of business goals.
Candidate has a successful record of effectively sharing a vision, encouraging others, and building morale.
Proven ability to react flexibly to changing market situations and develop new processes that align with the company’s strategic goals.
Candidate understands the dynamics, culture, and relationships within an organization and uses this information to produce a well-functioning environment.
The ability to support and empower others to take responsibility for their roles and encourage progress towards achieving their highest potential.
Emphasizes the importance of collaborative work to complete complex tasks.
Candidate is accustomed to taking calculated risks and commit to a decision in the absence of all information.

Educational Requirements:

A college degree or equivalent experience in medium and heavy-duty truck industry and a minimum of (5) years medium and heavy duty truck parts/service experience.

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LAKESIDE IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER