OnCommand Connection

WHAT IS TELEMATICS?

Telematics is a tool that transmits data about the vehicle and engine from a cellular device on a truck. This data can be viewed remotely by someone over the internet.

Telematics was first used by fleets as a GPS “track my truck” feature, enabling:

  • Route optimization
  • Package delivery ETA
  • Vehicle location
  • Etc.

Today, telematics devices capture even more information from the truck, including fault codes, idle times, driver behaviors and more.

Telematics devices are available from providers such as Omnitracs, Geotab, and PeopleNet. OnCommand Connection also offers a telematics device, which is included in all new International on-highway trucks at no extra charge.



WHAT IS ONCOMMAND® CONNECTION?

OnCommand Connection (OCC) takes all of that raw telematics data and combines it with our vehicle expertise to deliver valuable, actionable insights to dealers and fleet managers.

Telematics data Our International expertise

OnCommand Connection Advanced Remote Diagnostics

Delivering insights that help with:

  • Improving vehicle UPTIME
  • Proactively reducing maintenance and repair costs
  • Improving fleet safety, efficiency and productivity
  • Improving driver experience and retention

TELEMATICS AND ONCOMMAND® CONNECTION ARE NOT THE SAME THING!

Telematics transmits raw vehicle and engine data. OnCommand Connection tells you what it means and what to do about it.

Telematics: Raw Data

OnCommand Connection: Actionable Insights

GPS Coordinates
  • Location and route history
  • Speed history
  • Time spent at a given location (geofencing)
  • Distance to nearest service center or tire store
Raw Diagnostic Trouble Codes
  • What the fault codes mean
  • How severe the faults are
  • Likely reasons the faults occurred and what services are needed
Engine Data (Idle times, MPG, etc.)
  • Monetary value of fuel used during idling
  • Driver behavior data reporting that can be used to increase efficiency and vehicle safety

REMEMBER: OnCommand Connection offers a telematics device (which is included in new on-highway truck sales), but customers can get OCC Advanced Remote Diagnostics through over 25 other integrated telematics providers.


THE HEART OF ONCOMMAND® CONNECTION IS ADVANCED REMOTE DIAGNOSTICS

Benefits every customer — regardless of segment and fleet size.

OnCommand flow


WHY SHOULD I CARE ABOUT ONCOMMAND® CONNECTION?

1. Customers can use insights to make smarter fleet management decisions 

  • Prioritize vehicle repairs 
  • Coach driving behaviors 
  • Know when a vehicle needs immediate service 

2. Dealers can be the reason that customers improve their uptime 

  • Inform customers about vehicles in need of repair 
  • Prepare parts and repair plans in advance 
  • Know the customer’s fleet better 

3. Engineers can use it to make future International products better 

  • They monitor aggregated vehicle data to identify opportunities for product improvements

HOW DOES ONCOMMAND® CONNECTION BENEFIT CUSTOMERS?

HOW DOES ONCOMMAND® CONNECTION BENEFIT DEALERS?

  • It’s ONE MORE REASON for your customers to choose International.
  • Equip your dealership to deliver on our UPTIME commitment.
  • Build STRONGER RELATIONSHIPS and trust between you and your customers.
  • Drive SERVICE AND PARTS SALES by knowing the health status of customers’ fleets and proactively schedule service when needed.

WHAT TOOLS ARE INCLUDED ONCOMMAND® CONNECTION?


HOW DOES OCC COMPARE TO COMPETITIVE OEM SOLUTIONS?

While every OEM’s solution will tell you what’s WRONG with your truck, OCC’s Fault Code Action Plans go one step further — with instructions on what to do about the problem.


WHAT IS THE VALUE OF OCC TO A FLEET?

Operating a freight truck costs more than $110,000 on average per year (not including cost of tractor and trailer).

AVOIDING BREAKDOWNS MEANS MORE SAVINGS

Task Cost
Average cost of a long-hauler tow $1,000
Driver downtime pay, hotel and food $300
Lost revenue at $750 per day (at least two days) $1,500
Total $2,800

Plus on-time delivery penalties, perishable cargo transfer costs, etc.

  • OCC customers have seen up to 80% reductions in breakdowns requiring a tow by flagging maintenance and repair issues before breakdowns occur.

WHAT CUSTOMERS ARE SAYING

“After the first two months of using this program, we have our roadside breakdowns and towing bills down to less than one per month ... This system pays for itself.”

— Director of Maintenance, Taylor Truck Line, Inc.

“Our maintenance costs have gone from 12-16 cents per mile to only 3-4 cents per mile for most weeks.”

— Service Manager, Royal Trucking Company

“A few years ago, we went 'all in' with OnCommand Connection. It allows us to look at all four makes in our fleet in one place. It makes us think outside our box and become smarter and more predictive about scheduling the service needs of our trucks, which helps keep productivity maximized.”

— Associate Director of Purchasing, Werner Enterprises

“I just had a call last night at 2:00 am from a driver with an engine light on. It was just an erratic speed sensor reading; I informed the driver to keep running. Previously, we would have had him bring it in — costing time, wasting resources and delaying operations for a noncritical issue.”

— Facility Service Manager, Crawford Fleet Operations

“Saratoga Springs City School District runs a fleet of 110 school buses. They began using OnCommand Connection last year ... In the past 12 months, their buses traveled 1.5 million miles, only once requiring a tow truck.”

— Forbes.com, December 2015


FAQ

Q. My fleet already uses Omnitracs (or some other TSP), so I don’t need OCC. 

A. Even if you use another TSP, there are several reasons to enroll your new truck in OCC: 

  1. OCC knows your International® truck better than any other TSP, and tools like our Live Fault Code Action Plans will provide you more detailed diagnostics and prescribed repairs than you can get anywhere else. 
  2. While every TSP varies, the OCC telematics device will generally update vehicle information more frequently, and with more data, than anyone else. 
  3. You can still connect your new truck AND the rest of your all-makes fleet that uses Omnitracs into OCC and get access to our Advanced Remote Diagnostics tools at no charge. 
  4. By enrolling in OCC, you can add your Dealer to your account, so we can view your vehicle health remotely and have informed conversations together about the best approach to addressing vehicle faults when they occur.

Q. Does this mean “Big Brother” will be tracking me? 

A. International and your Dealer will only review your specific vehicle data in order to serve you better and improve your UPTIME. 

Q. Are there any separate costs to get OCC? What happens after my free 24 months of telematics?

A. OCC Advanced Remote diagnostics comes at no extra charge to new truck buyers. OCC will notify customers as the enrollment period ends (24 months after the date of vehicle delivery) with instructions on how to renew your subscription service. 

Q. How do I get enrolled and trained on the system?

A. Enrollment is easy. Just click on “Enroll” at oncommandconnection.com and follow the instructions. There are also plenty of videos and training materials on the site, and OCC is happy to set up a webinar demo for your team as well — ask your Dealer to help set one up! 

Q. Does this require a cell phone or another device from my driver?

A. No, the device has its own cellular data signal that is included in the free subscription with factory-installed vehicles.


OEM COMPETITIVE OVERVIEW

A DAY IN THE LIFE OF A CONNECTED FLEET

  •  
    Navistar
  • Navistar Capital
  • International Trucks
  • IdeaLease Truck Leasing and Rental Wisconsin, Midwest, Illinois
  • Navistar Parts