Service Advisor/Supervisor

Department: Service

Location: Madison, Sheboygan, and Milwaukee

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Overview
Responsible for scheduling repairs, assigning jobs, monitoring progress and providing excellent customer service.  

Accountabilities:

  • Schedule maintenance work and advise customer of completion time
  • Assign maintenance work and track progress
  • Maximize use of available direct hours
  • Handle customer inquiries regarding service work
  • Enter labor charges on repair orders and assure accuracy of repair order information
  • Assist in overall warranty process, ensure proper procedures are followed and coding of repair orders
  • Promote specials and promotions; suggest associated service work and offer other dealerships services as appropriate, i.e. truck rental
  • Help maintain volume of workflow in department
  • Maintain Service Department library and pertinent information
  • Post pricing on menu board

Skills, Knowledge and Experience Required:

  • Knowledge of customer maintenance needs
  • Mechanical aptitude required
  • Ability to thrive in a fast-paced environment
  • Ability to relate to customers in a positive and professional manner
  • Working knowledge of dealer systems 

Educational Requirements:

  • A high school diploma or equivalent and a minimum of 3-years truck or auto technician experience or previous Service Supervisor/Advisor experience is preferred.

 

LAKESIDE IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

 
  • Navistar
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