Service Manager

Department: Service

Location: Racine and Madison

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Overview
Lakeside International is currently seeking a successful and driven professional to take on the Service Manager opportunity at our Madison location. This is a great opportunity to join a dynamic and growing dealer group.

Accountabilities

Revenue:

  • The service manager is responsible for the branch service department and its technicians; including the efficient and profitable operation of the department while developing and maintaining a high level of overall customer satisfaction with the dealership
  • Establish financial and operating objectives for the branch service department in support of company’s annual business planning process
  • Ensures branch service department business plan is met monthly
  • Evaluates service department’s performance against target goals and standards, taking appropriate corrective action when needed

Operations:

  • Holds weekly shop meetings to review shop kpi’s, policies, procedures, technical updates, customer issues, safety topics, etc.
  • Ability to travel and see customers with outside sales team or independently to ensure positive customer relations and grow the service business
  • Maintains good customer relations by addressing all customer concerns and mediating a solution between all parties involved
  • Maintains cleanliness and organization of shop and service area, and along with General Manager ensures overall upkeep of facility and grounds
  • Assist in coordinating and implementing branch advertising and service specials
  • Ability to handle upset customers in a professional manner
  • Establishes and fosters relations with key outside vendors communicating with them on product and warranty issues
  • Fosters effective and timely communication between service and all other branch departments
  • Oversees purchasing and acquisition of appropriate department tooling and equipment
  • Works with accounting to collect past due service invoices and resolve customer concerns

Personnel:

  • Actively recruit technicians and ensure headcount and retention targets are achieved
  • Be engaged with local trade schools, and participate in recruiting events, advisory boards, etc.
  • Interviews and hires all service department employee’s, addresses and handles all personnel issues, including reviews and performance appraisals, and performance improvement plans
  • Ensure shop personnel are properly trained, and work with employees on career path development

Skills, Knowledge, and Experience Required:

  • Associate’s degree (AA) in a technical field or a minimum of 5 years of comparable work experience
  • Management skills to include strategic plan development, decision making abilities, and program implementation
  • Supervisory skills to include the ability to coach, train, and motivate subordinates to reach established department goals
  • Must be highly organized, detail oriented, results driven, works well under pressure
  • Ability to prioritize and handle numerous tasks simultaneously
  • Effective written and oral communication skills
  • Ability to demonstrate or display extensive product knowledge to customers and staff
  • Have or obtain and maintain a commercial driver’s license (CDL)
  • Ability to work in a dealership environment to include 8-12 hour days with frequent exposure to weather elements
  • Responsible for safety audits, safety training, compliance with State and Federal OSHA, MSHA, EPA, and DOT regulations
  • Ability to sit, stand, bend, stoop and lift/move up to 75lbs on a regular basis

 

LAKESIDE IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

 
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