Warranty Administrator

Department: Service
Location: Milwaukee

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Overview
Assist Service Manager and prepare, record and reconcile warranty claims for the Milwaukee location, book credits and manage past due claims.


Responsibilities

  • Process warranty service tickets daily, review for accuracy prior to closing of repair orders.
  • Achieve 4% or under for over 60-day warranty receivables.
  • Meet with service personnel weekly to discuss issues and appeals ongoing.
  • Process warranty credit memos within one week of receipt.
  • Achieve and maintain a good working relationship with technicians and service advisors.
  • Process all appeals with International within one week of receipt of credit memo.
  • Communicate any changes in policy or procedures to parts and service staff, verbally, e-mail, photo-copies and keep record of when this was done.
  • Ensure scrap or return of warranty parts as directed not to fall below 100%.
  • Customer satisfaction in relation to customer credits and policy.
  • Perform daily shop walk through at least twice a day.
  • Fail to Paid claims as stated on ISIS warranty performance page not to fall below national average to achieve Diamond Standards.
  • Perform selected end of month reporting to include service center of time reports and others as assigned.
  • Achieve warranty gross margin of 71% or greater for Milwaukee.

Skills, Knowledge and Experience

  • Good math skills
  • Good verbal and written communication skills
  • Computer and keyboarding skills
  • Customer focused
  • Organizational skills

Personal Qualities and Critical Competencies

  • High School graduate or equivalent.
  • Previous exposure to vehicle or machine repair terminology helpful.
  • Some accounting/bookkeeping skills helpful.


LAKESIDE IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

 

 
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